Frequently Asked Questions

Everything you need to know about shopping with PetCore

Orders & Shipping

We offer free standard shipping (5-10 business days) on all orders. You'll receive tracking info as soon as your order ships!
Yes! Contact us within 2 hours of placing your order and we'll do our best to make changes. After that, your gorgeous pieces are already being prepared for shipment.
Yes! We ship worldwide. You'll see exact shipping costs at checkout based on your location.
Don't worry, we've got you covered! Contact us immediately and we will make it right. Your satisfaction is our priority.
With each order, you'll receive a tracking number that you can use to track your package directly on our website. Just enter your tracking number in the track order section!

Returns & Customer Care

Once we receive your return, refunds are processed within 3-5 business days. You'll get an email confirmation when it's complete.
Absolutely! You can exchange for any item of equal or lesser value. If you want something pricier, just pay the difference.
Our mistake, our fix! Contact us immediately and we'll make it right.
Email us at care@getpetcore.com – we respond within 24 hours!