Every jar of PetCore comes with a 60-day money-back guarantee. If you don't see a difference within 60 days, email us at care@getpetcore.com for a full refund. No questions asked.
We know you've tried things before that didn't work. We know how that feels. That's why we don't ask you to trust the label — we ask you to try it and see for yourself.
Email us at care@getpetcore.com with the following:
Our team will process your request promptly.
We accept refund requests within 60 days from the delivery date. Requests after this period cannot be accommodated.
Refunds are issued for the product cost. Original shipping fees are non-refundable. Once your refund is approved, it will be processed within 5–10 business days to your original payment method.
You do not need to return the jar to receive your refund.
If your jar arrives damaged, leaking, or you received the wrong item, please contact us within 7 days of delivery and include clear photos. We will send a free replacement or issue a full refund including shipping.
Email: care@getpetcore.com
We do not offer direct exchanges. If you need to adjust your order, please request a refund and place a new order.
If your order has not yet shipped, we can cancel it for a full refund. Once shipped, the order is subject to our standard refund policy above.
